Practical Insights: Key principles of customer experience
- Live broadcast: Tuesday 29 January 2019
- 13:00 GMT
- Tim Fidgeon
- 29 January 2019
- 157 views
In this month's Practical Insights webinar, we discuss the key principles that make up effective customer experiences from mapping to expectations and consistency with the customer journey.
What you'll learn:
- How to design effective customer experiences
- Evaluate and improve existing customer experiences
- Questions to ask when recruiting for customer experiences
Register now to attend the webinar.
Our Practical Insights webinars, which are exclusive to CIM members, enable you to watch and listen from your desk or catch up on demand when it's convenient for you. Hosted monthly by subject matter experts, our webinars keep you up-to-date and knowledgeable on topics which cover all aspects of marketing. You'll also be able to apply what you've learned immediately to your current role.
If you're interested in watching our upcoming Practical Insights webinars, you can find out more about how to become a member for as little as £13 per month here.
About the Speaker
- 157 views