Practical Insights: Key principles of customer experience

Practical Insights: Key principles of customer experience

  • Broadcast: Tuesday 29 January 2019
  • Tim Fidgeon

In this month's Practical Insights webinar, we discuss the key principles that make up effective customer experiences from mapping to expectations and consistency with the customer journey.

What you'll learn:

  • How to design effective customer experiences
  • Evaluate and improve existing customer experiences
  • Questions to ask when recruiting for customer experiences

Our Practical Insights webinars, which are exclusive to CIM members, enable you to watch and listen from your desk or catch up on demand when it's convenient for you. Hosted monthly by subject matter experts, our webinars keep you up-to-date and knowledgeable on topics which cover all aspects of marketing. You'll also be able to apply what you've learned immediately to your current role.

If you're interested in watching our Practical Insights webinars, you can find out more about how to become a member for as little as £13 per month here.

About the Speaker

Tim Fidgeon
Tim Fidgeon Course Director, CIM

Tim Fidgeon is one of the UK’s leading digital trainers and consultants. He holds an MSc in Human-Computer Interaction and has been helping organisations develop market-leading digital strategies, experiences, and content since the late 90s. After leading the User Experience teams for several large digital agencies, he is now a freelance trainer and consultant.

He has recently worked with: Coca-Cola, Sony, Vodafone, and General Motors.

His articles on digital marketing and user experience have been published by .net magazine, New Media Knowledge, Usability News & Web Standards Group.

You can play this Webinar now if you're a CIM member

Are you a CIM member?

Become a member to enjoy full access to a wide variety of digital content and features on our site. Join CIM from just £13.00 per month for an annual membership.

Become a member
Back to all