Video

Top tips for writing terms and conditions

For many of the 67% of UK businesses selling to consumers, terms and conditions are what they can hold their customers to when things get difficult.

If you are one of them, you will be making sure all your customers sign your terms, or at least tick a box to say they accept them. That way, when things get difficult, you can hold them to what they signed.

Or can you?

Imagine a particularly upset customer won’t accept that just because they’ve signed something, they should be held to it. They go to Citizens Advice for help. They may even involve a lawyer.

You’d find that, in order to be enforceable, your contract terms have to be fair. This is a legal requirement which is worked out by applying a test of fairness to contract terms used by businesses in their dealings with consumers. 

So what do you need to watch out for when it comes to contract terms? To get you started, here’s a short video with top tips for writing terms and conditions [link].

Please note that this video provides a simplified overview for businesses and complements the more detailed guidance on unfair terms law produced by the Competition and Markets Authority (CMA) in 2015. The full collection can be found on our pages www.gov.uk/cma/fair-contract-terms.

Competition and Markets Authority
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