How valuable are your loyal customers?

How valuable are your loyal customers?

Retaining customers is essential for any business. Steve Jobs once said “Get closer than ever to your customers. So close that you can tell them what they need well before they realise it themselves.”

It’s now ever-more crucial to understand the expectations of your brand, to not only build your consumer base but to also keep hold of your loyal customers. This infographic takes a deeper dive into the real value of loyal customers.

Catalyst issue two: brand experience


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