Practical Insights: How to engage with and retain your key customers
Webinar

Practical Insights: How to engage with and retain your key customers

  • Broadcast: Thursday 29 March 2018
  • Nick Baggott

Now more than ever, hanging on to your best customers is crucial to business growth. In this month’s Practical Insights webinar with Nick Baggott, CIM Course Director, we'll show you how you can engage with your customers and turn them into your advocates.

What you'll learn:

  • How to segment and target your best customers
  • Build an engaging customer retention programme
  • Tips on analysing if your programme has been successful

We look forward to seeing you at our upcoming webinars.

About the Speaker

Nick Baggott Course Director, CIM

Nick Baggott FCIM FIDM has been a CIM Course Director for CRM & Digital for 9 years. He is MD of Navigate Consulting Ltd & works globally with clients like Google, Avon, EY, BP and Vodafone. He was formerly Group Client Service Director at Chemistry, having built the agency from start up to floatation.

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